Synthreo Certification Program
Synthreo Certification Program overview - the AI Expert, Master, and Architect ladder, go-to-market and technical certifications, and the AI Consultant capstone.
Prove you can deliver AI outcomes
Section titled “Prove you can deliver AI outcomes”Synthreo Certified is a hands-on certification program: you learn by doing real work in Threo, Pylon, Builder, and Canopy, not by watching slides. Every track pairs short lessons with “do this now” tasks you complete in the product, and finishes with an online exam. The program is included in your Synthreo licensing or partnership.
Start here: AI Foundations
Section titled “Start here: AI Foundations”Before the ladder, earn AI Foundations Certified - the vendor-neutral starting credential. It covers general AI literacy: what large language models are and how they work, tokens and the context window, hallucination and grounding, prompting, agents versus chat, choosing a model, and safe data handling. This is the “can you speak about AI credibly with a customer” credential, and it applies to any AI tool, not just Synthreo. AI Foundations is the prerequisite for AI Expert, so start here.
The certification ladder
Section titled “The certification ladder”Three tiers build on each other - each tier requires the one before it (AI Expert requires AI Foundations):
Go-to-market certifications
Section titled “Go-to-market certifications”Deliver a business-process-management go-to-market: sell AI outcomes, and use AI natively through Synthreo to deliver them. All three require AI Expert first (the Consultant capstone requires more; see below):
- AI Sales Certified - position, demo, and scope Synthreo solutions.
- AI Marketing Certified - launch, package, and market AI services.
- Synthreo AI Consultant - the Consulting credential of the family, for MSP partners only. It requires AI Master plus any two role tracks, includes a manual MSP eligibility review, and carries a higher pass bar than the other tracks.
Technical certifications
Section titled “Technical certifications”Two tracks certify the people who build and run Synthreo deployments. Both require AI Expert first:
- AI Builder Certified - build and ship production agents and workflows.
- AI Support Certified - operate, troubleshoot, and support deployments.
How earning works
Section titled “How earning works”- Work through the track lessons in order.
- Do the hands-on tasks in the product as you go - each track page checks them off as you complete them.
- Attest that you completed the work.
- Pass the exam: 80% or higher (85% for Synthreo AI Consultant), taken from your dashboard.
Access is included in your Synthreo licensing or partnership. The track learning paths live in the certification learning area behind sign-in; following a track link takes you to sign in first, then straight to the track.
Your credential
Section titled “Your credential”Passing a track earns you:
- A shareable badge for LinkedIn and email signatures.
- A PDF certificate.
- A public verify link anyone can use to confirm your credential.
- Validity of 1 year - renewal is a retake of the exam.
Start your first track
Section titled “Start your first track”Everything runs from your learner dashboard: enroll, track progress, take exams, and claim credentials.
Go deeper
Section titled “Go deeper”Certification covers how to build and operate on Synthreo. For AI behavioral safety, go deeper with the independent SAPIEN benchmark, a third-party reference on evaluating AI agent behavior.
Explore the Full Synthreo Platform
Section titled “Explore the Full Synthreo Platform”The certification tracks exercise every Synthreo product - use the links below to jump to their documentation:
- ThreoAI Overview - secure AI chat platform with Experts and AI Agents
- Welcome to Builder - no-code AI workflow automation
- Pylon Overview - next-generation workspace for autonomous Agents and DAGs
- Canopy Overview - manage users, customers, and application permissions