Synthreo Certification Program

Prove you can deliver AI outcomes

Synthreo Certified is a hands-on certification program: you learn by doing real work in ThreoAI, Pylon, and Canopy, not by watching slides. Every track pairs short lessons with “do this now” tasks and finishes with an online exam. Most of those tasks happen in the product. The two vendor-neutral tracks differ from each other as well as from the rest: AI Foundations is hands-on but tool-agnostic - its tasks are experiments you run in ThreoAI or any AI chat tool - while AI Builder is design work you write down, because what it teaches is judgement that has to hold whatever you build on. The FDE (Forward Deployed Engineer) ladder extends AI Builder’s document-work style into delivery: its tasks are maps, cost models and specifications produced against a real process from your own organisation.

Free for anyone

The AI Fluency guide and glossary, no sign-in. Then AI Foundations Certified: create a free account, no Synthreo license needed.

Included with a Synthreo license

The AI Expert / Master / Architect ladder, AI Builder, Pylon Certified and the FDE ladder. Sign in with your work email.

Licensed MSP partners

Sales, marketing, support and consultant certifications appear on your dashboard when you sign in with a partner account.

Start free with AI Foundations Sign in to your dashboard

Start here: AI Foundations

Before the ladder, earn AI Foundations Certified - the vendor-neutral starting credential. It covers general AI literacy: what large language models are and how they work, tokens and the context window, hallucination and grounding, prompting, agents versus chat, choosing a model, and safe data handling. This is the “can you speak about AI credibly with a customer” credential, and it applies to any AI tool, not just Synthreo. AI Foundations is the prerequisite for AI Expert, so start here.

New to the vocabulary? The free, no-sign-in AI Fluency guide and AI Glossary are the on-ramp to this program - read them first if the terms above are unfamiliar.

The certification ladder

Three tiers build on each other - each tier requires the one before it (AI Expert requires AI Foundations):

Tier 1

AI Expert

The foundation. Core platform skills across chat, agents, and administration.

Tier 2

AI Master

Advanced building and operations. Requires AI Expert.

Tier 3

AI Architect

Platform-wide design and multi-product solutions. Requires AI Master.

Partner certifications

Licensed MSP partners have additional certifications covering how to take AI services to market and how to deliver AI engagements. These are reserved for MSP partners and Synthreo, and appear on your dashboard once you sign in with an eligible account.

Technical certifications

For the people who build and ship AI systems:

• AI Builder - the vendor-neutral building discipline: deciding whether to automate at all, choosing an orchestration pattern, designing tools a model can use, evaluation, and what a running system costs. No prerequisite, and no product to install.
• Pylon Certified - the Pylon workspace itself: Agents and DAGs, the agent editor and its guardrails, scheduling in UTC, making a version live, and reading runs in Monitor. No prerequisite.

The two are counterparts and neither assumes the other - AI Builder is the judgement, Pylon Certified is the product it is exercised in.

Forward Deployed Engineer (FDE)

A forward deployed engineer is the person who takes an AI solution into somebody else’s business and is answerable for what it costs and whether it works - not the person who builds the platform, but the person who delivers outcomes on it, on site, against a real process. This ladder certifies that role, and it starts where AI Builder finishes.

• FDE 201: AI Solution Delivery Map - turn a real business process into a costed, decomposed specification: map it as it actually runs, mark every step rule or judgement, check whether the data can support the outcome you are promising, compute the accuracy the economics require, place the human approval gates, and list every credential the build will need. Requires AI Builder. About 14 hours.

The credential grades a judgement automation programmes rarely score: whether to build with a model at all. A correctly argued recommendation not to build is a passing answer, because talking a client out of a system they would have regretted is worth as much as delivering one.

Two further rungs are designed and not yet published - FDE 301: Execute (build it, evaluate it, make it cost what you said) and FDE 401: Maintain (run it in production, prove it still works, hand it over). The one-page spec produced in 201 is the entry ticket to both.

MSP partner staff also have AI Support Certified (for staff who run and support customer deployments) - it appears on your dashboard when you sign in with an MSP partner account.

How earning works

1. Work through the track lessons in order.
2. Do the hands-on tasks as you go - in the product on most tracks, and as written decisions and designs on the vendor-neutral ones (AI Foundations and AI Builder). Each track page checks them off as you complete them.
3. Attest that you completed the work.
4. Pass the exam: 80% or higher (some partner tracks require a higher score), taken from your dashboard.

AI Foundations is free to anyone with an account; the product tracks come with a Synthreo license and the partner tracks with an MSP partnership (see the three boxes at the top). The track learning paths live in the certification learning area behind sign-in; following a track link takes you to sign in first, then straight to the track.

Your credential

Passing a track earns you:

• A shareable badge for LinkedIn and email signatures.
• A PDF certificate.
• A public verify link anyone can use to confirm your credential.
• Validity of 2 years - renewal is a retake of the exam.

Start your first track

Everything runs from your learner dashboard: enroll, track progress, take exams, and claim credentials.

Sign in and start earning

Go deeper

Certification covers how to build and operate on Synthreo. For AI behavioral safety, go deeper with the independent SAPIEN benchmark, a third-party reference on evaluating AI agent behavior.

Explore the Full Synthreo Platform

The certification tracks exercise every Synthreo product - use the links below to jump to their documentation:

• ThreoAI Overview - secure AI chat platform with Experts and AI Agents
• Welcome to Pylon - no-code AI workflow automation
• Pylon Overview - next-generation workspace for autonomous Agents and DAGs
• Canopy Overview - manage users, customers, and application permissions