Starting a Chat in ThreoAI
How to start a conversation in ThreoAI — send messages, switch AI models, enable web search, and get the most from your chat sessions.
Overview
Section titled “Overview”Chatting in ThreoAI works like any AI chat tool — type a message, press Enter, and the AI responds. What makes ThreoAI different is that the AI models available to you are curated and managed by your organization, ensuring they meet your company’s security and compliance requirements.
Starting a New Chat
Section titled “Starting a New Chat”- Click ✏️ New chat in the top-left of the sidebar, or navigate directly to https://threo.synthreo.ai/#/home
- Type your message in the input bar at the bottom of the screen
- Press Enter to send
Use Shift + Enter to insert a line break in your message without sending it.
Choosing an AI Model
Section titled “Choosing an AI Model”The model selector in the top-right of the screen shows the currently active model (e.g., GPT 5.4, Claude Sonnet). Click it to switch models for the current conversation.
The models available to you are configured by your organization’s administrator in Tenant Management. If you need access to a model that isn’t listed, contact your admin.
You can also set a default model for all new chats in your Profile Settings under the General tab. This saves you from switching models manually every session.
Enabling Web Search
Section titled “Enabling Web Search”By default, ThreoAI answers from its built-in training knowledge. Enabling Web Search allows it to retrieve up-to-date information from the internet.
- Click ➕ in the chat input bar (available in any chat)
- Select 🌐 Web Search to toggle it on
- Send your message — ThreoAI will search the web and include current results in its response
Toggle Web Search off the same way when you no longer need live results.
Chatting with a Custom GPT or AI Agent
Section titled “Chatting with a Custom GPT or AI Agent”Custom GPTs and AI Agents work the same as a standard chat, but with a custom system prompt, persona, and optionally a knowledge base pre-loaded.
- Custom GPTs — Find them in the My GPTs section of the sidebar or in the Marketplace. Click one to open a chat scoped to that GPT.
- AI Agents — Find them in the AI Agents section of the sidebar or in the Marketplace. Click one to start a conversation.
If the GPT or Agent has conversation starters, they appear as suggested prompts when you open it — click one to begin immediately.
See Using a Custom GPT and Agents & Marketplace for more detail.
Managing Your Chat History
Section titled “Managing Your Chat History”All conversations are saved automatically. Find past chats in the Previous section of the left sidebar, sorted by most recent.
- Rename a chat by hovering over it and clicking ⋯ → Rename
- Delete a chat by hovering over it and clicking ⋯ → Delete
To keep related conversations organized, use Projects.
Related
Section titled “Related”- Navigating the Interface — full interface reference
- Uploading & Working with Files — attach documents and files to your conversations
- Comparing AI Models — run the same prompt against two models side by side
- Projects — group conversations into workspaces