Reset a User's Password or MFA
How to send a password reset email or re-trigger MFA enrollment for MSP or customer users in Synthreo Tenant Management — steps are identical for both user types.
Application: Synthreo Tenant Management (admin.synthreo.ai)
Role: MSP Administrator
Overview
Section titled “Overview”Follow these steps when a user is locked out, cannot log in, or needs to re-enroll their MFA method. The steps are identical for MSP users and customer users — the only difference is that customer users are managed through a delegated session.
MSP Users
Section titled “MSP Users”-
Log in to admin.synthreo.ai.
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In the left navigation menu, click User Management → Users.
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Find the user in the list and click the pencil (edit) icon on the right side of their row.
You will be taken to the User Information detail page.
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Scroll down to the Edit User section and click the Edit User button.
The “Edit User” dialog will appear with three sections.
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To reset the password: under Password Management, click Send Password Reset Email.
A password reset email is sent to the user’s registered email address. The user clicks the link in that email to set a new password.
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To reset MFA: under Two-Factor Authentication, click Send MFA Setup Email.
A setup email is sent to the user’s registered email address. The user follows the link to configure a new MFA method (authenticator app or email code).
Customer Users
Section titled “Customer Users”Customer users are managed through a delegated session. First, open a delegated session for the customer, then follow the same steps above within that session.
All User Management actions in a delegated session apply only to that customer’s tenant.
- Resetting MFA does not disable MFA — it initiates a re-enrollment flow for the user.
- The Email Management section in the Edit User dialog can also be used to update a user’s registered email address if needed.
- Only users with the Tenant Management product access can log in to admin.synthreo.ai.