Platform Administration & Permissions

Synthreo consists of three core tools. Each user can be granted access to one or more of these tools through app permissions assigned in Canopy.

In Canopy, Platform Admin holds per-organization model access, the company system prompt, sensitive data, and the MCP and skill catalogs (see Platform Admin). Platform-wide feature toggles live in a separate root-only AI Configuration area that is managed by Synthreo and is not covered in these docs.

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ThreoAI

ThreoAI is the AI chat interface for your organization. It provides conversational access to large language models (GPT-5, Claude, etc.) and supports Experts, file uploads, model comparison, projects, and a catalog of pre-built AI Agents.

URL: https://threo.synthreo.ai

What users can do:

• Chat with AI models
• Create and use Experts
• Upload and analyze files
• Compare model outputs side-by-side
• Access pre-built AI Agents from the Agents catalog

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Builder

Builder is a no-code/low-code tool for creating AI agents and automated workflows. Users connect nodes on a visual canvas to build pipelines that process data, call LLMs, integrate with external systems, and produce outputs.

Pylon, the next-generation successor to Builder, is rolling out alongside it; Builder remains supported for existing agents and workflows.

URL: https://builder.synthreo.ai

What users can do:

• Design AI agent workflows on a visual canvas
• Configure LLM nodes, integrations, and data transformations
• Test and debug agents with the built-in debugger
• Schedule agents to run automatically
• Expose agents via API or connect them to ThreoAI

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Canopy

Canopy is the administrative console for the Synthreo platform. It controls who has access to what across all three tools.

URL: https://canopy.synthreo.ai

What admins can do:

• Create and manage customer tenants (multi-tenant hierarchy)
• Add, edit, and remove users
• Assign app permissions (ThreoAI, Builder, Canopy)
• Configure AI models and system prompts
• Access child-customer apps for support via Delegate Login and Sign In As

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App Permissions

Every user in Synthreo is assigned one or more app permissions that control which tools they can access:

Permission	Grants Access To	Auto-Granted?
ThreoAI	AI chat, Experts, Agents, Projects	Yes - all new users get this automatically
Builder	Agent canvas, node configuration, testing, API	No - must be explicitly granted
Canopy	Admin console, user/customer management	No - must be explicitly granted

Permissions are managed per-user in the Canopy portal. See Adding a New User and Managing Permissions for step-by-step guides.

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Troubleshooting

Issue	Cause	Fix
User cannot access ThreoAI	The account is disabled or setup is not finished	Confirm the account is active and the user has completed setup
User cannot see Builder	Builder permission not granted	Grant the Builder permission and assign an appropriate role
User cannot log in to Canopy	Canopy permission not assigned	Assign the Canopy permission with Owner or Admin role

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FAQs

Can a user have all three app permissions at the same time? Yes. A user can be granted ThreoAI, Builder, and Canopy permissions simultaneously. They will be able to access all three tools using the same login credentials.

Does granting Builder access automatically grant ThreoAI access? Every user already has ThreoAI as their locked base permission, so there is nothing to grant there - Builder is simply added on top. Builder and Canopy are the permissions you assign explicitly.

Can I remove the ThreoAI permission from a user? No. ThreoAI is the baseline app access every user receives, and it is not toggled off per user. To revoke someone’s access, disable or remove their account. Builder and Canopy are the permissions you grant or remove individually.