Create a New User

Application: Synthreo Tenant Management (admin.synthreo.ai)
Role: MSP Administrator

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Overview

New users are added through User Management. MSP users are managed directly in your own session. Customer users are managed through a delegated session for that customer.

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MSP Users

MSP users are staff members within your own organization who need access to Synthreo products such as ThreoAI, Builder, or Tenant Management.

Steps

1. Log in to admin.synthreo.ai.

2. In the left navigation menu, click User Management to expand it, then click Users.

   You will see the Users list showing all existing MSP users, their email addresses, last login time, and MFA method.

   

3. Click the + Add User button in the top-right corner.

   An “Add…” dialog will appear.

   

4. Fill in the required fields:

   • User Email — the new user’s email address
   • First Name
   • Last Name

5. Under Product Access, check the products the user should have access to:

   • ThreoAI — checked by default; gives access to the ThreoAI chat interface
   • Builder — gives access to the Synthreo Agent Builder
   • Tenant Management — gives access to admin.synthreo.ai (required for MSP admins)

6. Click Create.

   The user will receive a welcome email with instructions to set their password and configure MFA. They will appear in the Users list immediately.

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Customer Users

Customer users are end users who belong to a specific customer tenant. First, open a delegated session for that customer, then follow the steps below within that session.

Steps

1. In the delegated session tab, click User Management in the left navigation menu, then click Users.

   You will see the Users list for this customer only.

   

2. Click the + Add User button in the top-right corner.

   The “Add…” dialog will appear.

   

3. Fill in the required fields:

   • User Email — the new user’s email address
   • First Name
   • Last Name

4. Under Product Access, check the products this user should access:

   • ThreoAI — checked by default; gives access to the customer’s ThreoAI interface
   • Builder — gives access to the Synthreo Agent Builder
   • Tenant Management — gives this user admin access to their own Tenant Management (for customer admins only)

5. Click Create.

   The user will receive a welcome email with instructions to set their password and configure MFA.

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Notes

• All changes made in a delegated session apply only to that customer’s tenant.
• Only users with the Tenant Management product access can log in to admin.synthreo.ai.