Report a bug or send feedback
Submit bugs and product feedback for ThreoAI, Builder, and Tenant Management using the in-app Send Feedback form — same steps and form in every Synthreo web app.
Use the Send Feedback flow in any Synthreo web app to report bugs, unexpected behavior, or product feedback. The steps are the same whether you are in ThreoAI, Builder, or Tenant Management (admin console).
Open the feedback form
Section titled “Open the feedback form”- Sign in to the product where the issue happened (for example ThreoAI at threo.synthreo.ai, Builder, or Tenant Management).
- In the top-right of the header, click your profile (avatar) icon.
- In the menu, select Submit Feedback.
Complete the Send Feedback panel
Section titled “Complete the Send Feedback panel”A Send Feedback panel opens (usually on the side of the screen). Fill it out as follows:
| Field | What to enter |
|---|---|
| Name | Your name (often pre-filled from your account). |
| Your work email (often pre-filled). | |
| Description (required) | Describe what went wrong, what you were trying to do, and what you expected instead. Include steps to reproduce if you can. |
| Add Screenshot | Optional — attach one or more screenshots to show the error, wrong UI state, or message. |
When you are ready, click Send Feedback. Use Cancel to close the panel without sending.
What helps us fix issues faster
Section titled “What helps us fix issues faster”- Be specific in the description: app (ThreoAI, Builder, or Tenant Management), page or area, and what you clicked or typed before the problem appeared.
- Expected vs actual: what you thought would happen versus what happened.
- Screenshots when the problem is visual or an error message appears — use Add Screenshot on the form.
- Browser and OS (for example “Chrome on Windows 11”) if the issue might be environment-specific — add this in the description text.
Diagnostic details are collected automatically in many cases; you do not need to attach technical exports unless our team asks for them.
Privacy and security
Section titled “Privacy and security”Do not paste passwords, API keys, or other secrets into the description. If a screenshot could show sensitive data, crop or mask it before attaching. Reports are handled only for support and engineering purposes.
Other ways to reach us
Section titled “Other ways to reach us”For general inquiries or if you cannot access the app, use Synthreo contact or email help@synthreo.ai.